FAQ

FREQUENTLY ASKED QUESTIONS:

How often does our company come out?
   Most of our customers with 1-2 small to medium dogs, prefer service once a week. Customers with 3 or more dogs prefer service twice a week; if you would like to know more about service more or less often than once a week, please call us.

Do we work through the winter?
   Yes. Dogs keep making their messes all year long, and our company continues to clean up and remove dog waste through the winter.

What happens when it rains?
   Our company will usually work in rain. A very heavy rainfall may stop us, though. We will most often be able to make up the work later that week.

What about holidays?
   We do not work the following days:
   1)New Years Day                4)Labor Day
   2)Memorial Day                  5)Thanksgiving Day
   3)Independence Day          6)Christmas Day

   When a holiday falls on a regular service day, we will post a work schedule in the Customer Newsletter attached to your invoice. Service returns to the regular day the following week.

Should I unlock my gate?
   Yes. Since employees are not to climb or jump over fences, please have your gate unlocked on your service day. You may provide us with a key to the lock or tell us the combination if that will be convenient for you. If you like, we will loan you a combination lock at no cost to you.

Can we work with your dog in the yard?
   In most cases, yes. We get along well with dogs; however, there are some cases when a dog will not let our worker into the yard. If you know that your dog is not good with strangers, or it becomes apparent that your dog will not allow us to clean the yard, then we ask that you restrain or confine the dog.
   We don't want to take unnecessary risks with your dog or our employees.

What if I want to skip a service day?
   You will not be charged if you call the company office in time for us to tell the service worker to skip your yard that day. If the dog will be gone from the yard for a couple of weeks, or for some other reason you want us to skip your yard for a day or more, we can hold service and you will not be charged for those days.
   There will also be no charge for service missed due to weather or some other event beyond your control.
   HOWEVER, if your gate is locked or the dog will not allow us to clean the yard when we come to do the work, it may be necessary to charge for the service call that could not be completed. If, for instance, you get to work and remember that the gate is locked, call us early to tell us to skip that day do that you wont be charged.

How do I pay you?
   We will send you an invoice by mail or email at the end of each month, after the work is all done. If you prefer another payment method, contact us.
   There is a $3.00 late fee for accounts not paid by the 15th of the month following service.

Are there any contracts I have to sign?
   No -- We can start and stop your service over the phone. We do not require contracts, there is no minimum service period, and there is no advance notice required to cancel service.

Is there an extra charge for the first time?
   With your prior approval, there may be an extra charge for the first service if there has been a lot of accumulation of waste over time.

Is it possible to get a one-time-only service?
   Sure! One-time-only, or short term service may be easily arranged.

What does your company mean be "SATISFACTION GUARANTEED"?
   We promise that you will get service you are happy with or you don't have to pay for it! We know our business depends on doing excellent work, and its the quality of our service on which we stake our success. We're working very hard to make our name mean reliable, high-quality service.
   We strive to provide perfect service, but if there is ever a time when our service is not completely satisfactory, please let us know right away. We will make it right, either by coming back to re-clean the yard the same day or the next day, or by crediting your account so you wont be charged.

THANK YOU FOR YOUR BUSINESS!